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Agents That Are Not Fully Updated
Cyber Crucible agents require a reboot to update. Greater understanding of the update algorithms can be found here. When an agent reports that a reboot will result in an update, the Manage Agents page lists which machines require an update, and are ready to update upon reboot. Sometimes machines, if they are not rebooted often (typically servers), will stage multiple updates before actually upgrading. We see an example of that in the screenshot. The last reboot time is also available.
The weekly Cyber Crucible executive report identifies that number of agents which require an upgrade, and how many of those are ready to upgrade as soon as they are rebooted. The two most common reasons a machine requires an update, but are not ready/staged, are:
The machine has been offline, such as an employee on vacation.
The machine had a hardware or major software failure/refresh, and Cyber Crucible is actually no longer on that machine.
Other than those two instances, updates normally happen very quickly, and without administrator involvement outside of normal patching and rebooting activities.