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By default, agents will not look for a new license automatically the next time they call in after a license is removed from them. This behavior can be see on and changed on the Agents page. Users can see this setting in the “License Name” column for agents currently without an assigned license. Clicking this button will change the setting.
The pause icon means the agent will not automatically look for a new license the next time it calls in, while the sync icon means the agent will automatically look for a new license the next time it calls in.
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