If I hide an agent, will I still get alerts & notifications?

The default setting for notifications is to send offline agent alerts for hidden agents.

We see below the default setting during notification creation:

Open

Users normally make a separate notification category for hidden agent notifications, for the rare instances where that is desired. We recommend these notifications have different destination email aliases and possibly interval of notification.

If an existing notification requires an update to this field, travel to the Security Notifications page.

Scroll right on the grid until you see the Send Offline Alerts For Hidden Agents column, then toggle the slider as desired.

The change will take effect immediately.